Privacy & Legal Notices

Welcome!

We are glad you are visiting our website.

Please take a few minutes to read carefully the Terms and Conditions of Use and our Website Privacy Policy. Coventry Health Care, Inc. and each of its subsidiaries, including Group Dental Service, Inc. and Group Dental Service of Maryland, Inc. (which underwrites Denex Dental plans), are collectively referred to hereafter as the “Company,” “we,” “our” or “us.”

Terms and Conditions of Use

Website Privacy Policy

Terms and Conditions of Use

Acknowledgment of the Company’s Terms and Conditions of Use

As a user of the Company’s web content, it is imperative that you review and understand the Company’s policies concerning use of its websites contained within the Company’s "Terms and Conditions of Use" and "Website Privacy Policy."

By using the Company’s websites, you are consenting to the Terms and Conditions of Use and the Website Privacy Policy set forth below. Likewise, you acknowledge that use of the Company’s websites is at your risk and discretion.

The Company reserves the right at its discretion to modify the Terms and Conditions of Use and the Website Privacy Policy from time to time. Your continued use of the websites after any such modifications shall constitute your agreement to be bound by any such changes. The Company may modify, suspend or discontinue all or any portion of its websites without notice or liability.

Disclaimer

The information contained on these websites is for informational purposes only and no warranty is made that the information is error-free. The information contained within the Company’s web pages may be, at any time, outdated and may include inaccuracies and/or errors. Information may change at any time without notice.

NEITHER COMPANY, NOR ANY OF ITS AFFILIATES, EMPLOYEES, AGENTS, LICENSORS OR CONTENT PROVIDERS MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING ITS WEBSITES, THE CONTENT OR ANY SERVICE PROVIDED HEREIN. THE CONTENT AND SERVICES ARE PROVIDED ON AN "AS IS" BASIS AND COMPANY SPECIFICALLY DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, WARRANTIES OF MERCHANTABILITY OR WARRANTIES AGAINST INFRINGEMENT. COMPANY, ITS AFFILIATES, EMPLOYEES, AGENTS, LICENSORS AND CONTENT PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES, INCLUDING, WITHOUT LIMITATION, INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF PROGRAMS OR DATA, OR INTERRUPTION IN BUSINESS ACTIVITY, RESULTING FROM OR CAUSED BY THE COMPANY’S WEBSITES, THEIR CONTENT, OR ANY SERVICES PROVIDED HEREIN.

Not a Solicitation

Nothing within the Company’s websites is to be construed as an offer to sell or solicit insurance.

Products offered by the Company vary state-to-state and are subject to the requirements of each respective state and the terms and conditions of each policy. All products are not available in all areas and some products may only be available for employer groups.

Regarding Claims, Benefits, and Medical Management

The information provided within the Company’s web pages does not represent a guarantee of coverage or specific payment. All health plan benefits are subject to the terms, conditions and limitations of the specific policy issued, including, but not limited to, eligibility, pre-certification, exclusions and limitations, and medical necessity requirements. For further information on a policy and its limitations, please contact our customer service department at the number indicated for the health plan on the Company’s website or, if you are a member, on your health plan ID Card.

Intellectual Property

The Company’s website addresses and all content and images contained within the websites, as well as all copyright, trademark, trade dress and other rights therein, are owned or licensed by the Company and its affiliates. Nothing contained on the Company’s websites should be construed as granting, by implication, estoppel or otherwise, any license or right in or to such information or trademarks without the express written permission of the Company. You agree not to copy, use or otherwise infringe upon any trademarks or service marks contained in the Company’s websites. You further agree that you will not alter or remove any trademark, copyright or other notice from any copies of the information downloaded from the Company’s websites.

Third Party Websites

The Company’s websites may contain links to third party websites. These links are provided for your convenience and the Company is not to be held responsible for information contained in any third party websites, regardless of whether there are connections to or from the Company via hyperlinks and/or pointers. The Company does not have control over any information on any other organization’s website(s).

When leaving the Company website to visit another website we recommend that you review that third party’s terms and conditions of use and privacy policy. If you leave the Company’s website via a link, please remember:

  • The Company does not endorse the content and accuracy of the websites you are about to visit, and therefore, disclaims responsibility for their content and accuracy;

  • The Company does not make any express or implied warranties, representations or endorsements whatsoever with respect to the linked websites you visit;

  • In no event will the Company be liable to you or to anyone else for any decision made or action taken by you or anyone else in reliance on results obtained from information available from any websites for which we provide a link; and

  • The Company Plan is not to be held responsible for information contained in Third Party websites whereby there is a connection to or from the Company via hyperlinks and/or pointers.

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Website Privacy Policy

Information Collection

When you visit and navigate our websites and when you communicate with us via our websites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our websites will be used solely for the purpose stated on the web page where it is collected. (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information.)

The Company will not sell, license, transmit or disclose this information outside of the Company and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable the Company’s contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.

By “personal information,” we mean data that is unique to an individual, such as a name, address, date of birth, or telephone number.

Notice of Privacy Practices for Company’s Members

The Company appreciates the opportunity to provide health care benefits plans to our members and their families. In the course of providing the health care benefit plans we administer or offer, the Company must collect, use, and disclose nonpublic personal information.

The Company has adopted a Notice of Privacy Practices that describes the members’ rights with respect to their personal information and how the Company will use, disclose and protect such information. The Notice of Privacy Practices is available by clicking the link below.


Click here to obtain a copy of our Notice of Privacy Practices
( Spanish ) .

Security

The Company takes reasonable precautions to protect its website users and any information provided by those users. All data, correspondence, and responses that you, the user of this website, provide will be handled confidentially, both online and off-line. To protect from unauthorized access, data that you provide is safeguarded behind a secure firewall.

Please note that data transmitted by e-mail is vulnerable to security breaches (see "E-mail").

Cookies

A “cookie” is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. The cookie does not extract other personal information about you, such as your name or address. Most internet browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file. For purposes of our “cookie,” once the user closes their internet browser, the cookie terminates. Other third party websites may have cookies that remain on your computer unless deleted by you.

Some of the Company’s business partners, affiliates, and organizations (with whom we have web links) may use cookies in conjunction with our website and/or their own sites. The Company does not have access to, or have control over, the cookies of such entities and cannot be held responsible as a result.

Log Files

The Company uses IP addresses to analyze trends, to administer the site, to track user movement, and to gather broad demographic information for aggregate use. IP addresses, basically numeric web addresses used between computer servers, enable the Company to identify the Internet Service Providers (ISP) that web users utilize. This helps the Company with trending and market research. IP addresses are not linked to personally identifiable information.

Hyperlinks to Other Websites

The Company’s websites contains hyperlinks to other websites. Please be aware the Company is not responsible for the privacy practices of such sites. When leaving our site, it is strongly recommended you review the privacy statements and disclaimers of each and every website you visit.

The Company is not responsible for either the privacy policies of other websites or the validity of information therein. Any hyperlink to an external website does not indicate in any manner the Company’s endorsement of that website. See Terms and Conditions of Use: Third Party Wed Sites.

E-mail

It should be noted that any e-mail message sent to the Company, as with nearly all Internet communication, is susceptible to potential outside interception. As is the case throughout the Internet, outside sources may be able to access e-mail unbeknownst to either sender or recipient. In addition, any email you send to the Company may be read by one or more employees of the Company, as dictated by business processes and practices.

As a result, we adamantly suggest that you do not send any information via e-mail that you consider to be private or confidential. Please contact us by phone at the numbers indicated on our web pages or using the toll-free customer service number(s) on the back of your ID card(s).

There are some locations on our websites where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.

Notification of Changes

The Company reserves the right to change the content within the web pages and within this Website Privacy Policy at any time without notice. Furthermore, this Website Privacy Policy is not to be construed in any way as an agreement, stated or otherwise, on behalf of any party. Use of this website is at your risk and discretion.

Concerns / Issues

Should you have any questions, concerns, or comments regarding the Company’s Terms and Conditions of Use or Privacy Policy, please contact us directly via IT@gdsmd.com.

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